Frequently Asked Questions
When do you have live auctions?
No. Starting in March 2019, we have moved the focus of our business to online auctions where we are bringing you even more smart deals by auctioning hundreds of items each week. Visit our online auction page here to see what is currently available for bidding.
Do you host online auctions?
Yes, we offer a number of new online auctions each week. You can view our online only auctions here where we will sell a variety of types of items, including furniture, tools, general merchandise, etc. Should you have any trouble operating our online system, just come by the auction building, email us (email@example.com) or give us a call (205.446.3125), and we will help you set up your account or show you how to use it.
Do you accept tax exempt certificates?
Yes, if you are a business owner with a valid tax exempt certificate, you can input the tax exempt ID number directly into our online system under the Profile section. After this, you will not be charged sales tax on your purchases made for resale. If you are unsure how to enter your information, or if you would like your information on file for in-store purchases, please bring a copy of your tax exempt certificate with you when you visit.
Do you charge a buyer's fee?
Yes. A buyer's fee is a premium, usually a flat percentage, added to your purchase total. For our online auctions, we charge a standard 15% buyer's fee which helps us cover the cost of the online system and labor needed to produce these auctions.
What forms of payment do you accept?
All major debit/credit cards. All purchases are charged to your card on file at the close of the auction. A secure, third party payment processor, Stripe, processes all payments. This is the same company which processes payments for companies like Instacart, Shopify, and Lyft. Crossroads Online Auctions never has access to your personal card information.
Do you take items in to sell on consignment?
Yes, we take high quality and/or unique/collectible items to sell on your behalf. You can set a small reserve on your items, and you only pay a commission if your item sells. We have a tiered commission structure (e.g., items selling over $10 is 25% commission, items selling over $100 is 15% commission, etc). All details on consignment policies can be obtained from Eric at firstname.lastname@example.org. We have the right to refuse acceptance of any items at our discretion.
Who owns the items you sell?
We own upwards of 95% of the items we sell. We buy trailer loads of new, overstock, and returned items. We take consignments from individuals, primarily to add variety to the mix of items we sell. We welcome haulers who want to bring in large quantities of items to sell. All consignments are sold online.
Where do I pick up or inspect items?
We are located at 114 Bright Road in Guntersville (35976). All inspections and pick ups are done on Monday, Tuesday, Thursday, and Friday from 8a-6p.
Do you offer delivery service?
Yes, we offer a standard delivery service at the rate of $75 which includes deliveries up to 15 miles (one way) from our location, up to 2 items, not requiring flights of stairs, and requiring no more than 2 staff members.
Additional options including locations up to 30 miles away, requiring additional staff members, requiring flights of stairs, or for additional number of items are available at an additional cost.
We do not place or install items, or remove old items during delivery.
I have an estate, business liquidation, or real estate to sale. How do I learn more about how you could help?
We are happy to discuss your unique situation. Give our owner, Mark, a call at 256.202.0046 to discuss.
I am a reseller and want to learn more about buying pallets of goods directly. How do I learn more?
We are happy to discuss your unique interests and needs. Give our Site Operations Manager, Eric, a call at 205.446.3125 to discuss.